Operator Connect for Microsoft Teams
The simple solution for connecting Microsoft Teams with your landline
Why Operator Connect?
Operator Connect for Microsoft Teams is a service that allows businesses to integrate their existing telephone numbers and calling plans with Microsoft Teams.
This means your employees can make and receive calls through the Teams app, whether they are using a desktop, laptop, or mobile device.
Enter Operator Connect for Microsoft Teams – a game-changer for organizations seeking to streamline their calling infrastructure.
This service brings your telephone system into the cloud, directly integrating it with Microsoft Teams, which many businesses already use for collaboration.
Key Service Benefits
Direct Routing
Connect your existing PSTN (Public Switched Telephone Network) with Microsoft Teams without needing on-premises equipment.
Seamless Integration
Since Microsoft Teams is already a central hub for collaboration in many organizations, adding calling capabilities within the same platform simplifies user experience and reduces the need for multiple communication tools.
Carrier-Managed Services
weSystems handles all the technical aspects, including maintenance and support, ensuring high reliability and uptime.
Enhanced Productivity
With everything in one place, employees can easily switch between chat, video calls, and voice calls, making it easier to stay connected and productive.
Simple Management
Easily manage phone numbers and calling plans through the Teams admin center.
Reduce Costs
Operator Connect helps customers save on infrastructure and management costs by reducing the need to purchase, maintain, and manage equipment.
Operator Connect takes Teams Direct Routing to the next level
weSystems offers an improved Teams Phone experience. It simplifies the process of choosing a carrier and adding PSTN access to Microsoft Teams.
| Operator Connect | Direct Routing | |
|---|---|---|
|
Program Type |
Programmatic approach for operator-provided calls |
Not a program. Core functionality |
|
Interconnection |
Microsoft Azure Peering Service for Voice |
TLS/SRTP over Internet or MAPS |
|
Number provisioning |
Provisioning through APIs to facilitate automation |
“Limited” (through Powershell only) |
|
Provider Integration |
Operator presence in Teams Admin Center |
None |
|
Customer experience |
Number visualized in the portal for provisioning and management |
IT admin or operator needs to assign number and policies through PowerShell |
|
Data sharing |
Call-detail record (CDR) and call quality dashboard (CQD) data provided to operators through APIs |
CDR/CQD data can be retrieved tenant by tenant using delegated access |
|
Total cost of ownership |
“As a service” model delivered by the operator |
SBC owned and operated by the customer or hosted and managed by weSystems |
Who benefits the most?
Ideal for businesses of all sizes, from small startups to large enterprises, but Operator Connect is best if you:
Use Microsoft Teams as your primary collaboration tool
Aim to reduce operational costs by consolidating communication tools
Have a global distributed staff
Want to simplify your communication infrastructure
Seek to provide a unified communication experience for remote or hybrid workforces
Don’t have PowerShell knowledge
Why weSystems?
- Provide local numbers & calling plans to your global workforce
- Easily scale your calling capabilities as your business grows, without the need for additional hardware
- Enjoy crystal clear call quality with built-in redundancy
- Benefit from high security and compliance standards
- 99.9% uptime SLA, ensuring reliable communication
- Easily port your existing numbers to the service
- Get fantastic support, guidance, and shared SLAs
Related Services
Direct Routing for Teams
Global SIP Trunking
Voice Migration
Voice Migration is a comprehensive service aimed at smoothly transitioning businesses from legacy voice systems to modern, advanced communication solutions, ensuring enhanced efficiency and scalability.
Frequently Asked Questions
What is Operator Connect for Microsoft Teams?
Operator Connect is an official Microsoft solution that allows you to connect Microsoft Teams directly to the public telephone network. No local infrastructure or SBCs are required as everything is managed through certified providers like weSystems.
What are the advantages of Operator Connect for Microsoft Teams?
You benefit from a fast setup, lower operational costs and seamless integration into your Microsoft 365 environment. Voice communication is secure, reliable and requires no additional hardware.
How does Operator Connect work technically?
weSystems is added as a telephony provider in the Microsoft Teams Admin Center. The connection to the public network is cloud-based. You do not need to operate your own VoIP infrastructure and can manage everything centrally.
Is Teams telephony via Operator Connect secure?
Yes, all calls are encrypted. weSystems ensures a secure connection that complies with GDPR. All communication is handled through Microsoft’s certified infrastructure.
Can I keep my existing phone numbers?
Yes, your existing numbers can be ported to Microsoft Teams without issues. International numbers and locations are also supported by weSystems.
How scalable is Operator Connect for Microsoft Teams?
Whether you have ten users or thousands, you can easily add licenses, locations or phone numbers. The solution scales with your business.
Do I need technical knowledge to set it up?
No, configuration is done in the Teams Admin Center. weSystems handles provisioning and offers full support.
How fast can Operator Connect be deployed?
In many cases, the setup is completed within a few business days. This makes Operator Connect ideal for companies on a tight timeline.
In which countries is Operator Connect available with weSystems?
weSystems offers Operator Connect in Germany, the EU and many other international regions, making it suitable for globally active businesses.
Are there Service Level Agreements for this solution?
Yes, we offer SLAs with guaranteed uptime, defined response times and a 24/7 support team.