Cloud SBC Management. Telephony you can rely on completely.
A Session Border Controller is the most critical component of any VoIP infrastructure. It protects against SIP attacks, controls routing, translates protocols and ensures voice quality. Anyone who misconfigures it or fails to monitor it risks outages, security vulnerabilities and unexplained voice problems that nobody can trace back to a cause. weSystems operates and manages AudioCodes Session Border Controllers for organisations that want their SBC in safe hands without having to run it themselves. Via the OVOC management portal we monitor your SBC infrastructure centrally, respond to alerts and keep firmware and configurations current.
What a SBC does and why it matters so much.
Anyone operating SIP-based telephony needs a Session Border Controller. The SBC sits between your internal communications infrastructure and the public telephone network or a SIP trunk provider. It decides which SIP connections are permitted, how voice packets are routed, which codecs are supported and how the encryption of signalling and media is ensured.
In practice a professionally configured Session Border Controller handles several tasks simultaneously. It protects against SIP flooding, toll fraud and brute-force attacks on the VoIP infrastructure. It handles protocol translation between different UC platforms such as Microsoft Teams, Cisco or 3CX. It ensures Quality of Service by prioritising voice traffic. And it enables the monitoring and analysis of all voice connections through central management platforms like OVOC.
weSystems uses certified AudioCodes Session Border Controllers and operates these through the AudioCodes OVOC management portal. This enables central monitoring of all SBCs, automatic alerting on anomalies, firmware management and a complete view of all active SIP sessions in real time.
What we take responsibility for.
SBC configuration und initial setup
We configure AudioCodes Session Border Controllers to your requirements. SIP trunk connection, routing logic, codec negotiation, encryption via TLS and SRTP, firewall rules and QoS parameters. No generic standard template but a configuration that fits your environment.
OVOC operations and central monitoring
We operate your SBC infrastructure through the AudioCodes OVOC management portal. Central monitoring of all SBCs and SIP sessions in real time, automatic alerting on anomalies, analysis of call quality and connection problems, and complete reporting.
SIP security and protection against VoIP attacks
SIP firewalling, rate limiting, DDoS protection, authentication verification and blacklisting of suspicious IP addresses. We configure and maintain all security mechanisms that protect your VoIP infrastructure against unauthorised access, toll fraud and SIP flooding.
Firmware management and updates
We keep the firmware of your AudioCodes SBCs current. Security updates are applied promptly, larger releases in controlled maintenance windows and after testing in staging environments. No outdated firmware versions with known vulnerabilities.
QoS management und voice quality
We configure Quality of Service parameters, monitor latency, jitter and packet loss and respond to quality problems before your users notice them. HD voice support and codec optimisation are part of ongoing configuration maintenance.
Integration with UC platforms
We integrate and operate SBCs for Microsoft Teams Direct Routing, Cisco CUCM, 3CX, Avaya and other UC platforms. Protocol adaptations, interoperability testing and platform-specific configurations are part of our service.
License and capacity management
We keep track of SBC licences, channel capacities and utilisation trends. When expansions are needed, we plan them in advance and implement them before bottlenecks arise.
24/7 support und incident management
For SBC infrastructure incidents we respond around the clock. Analysis via OVOC, direct configuration intervention and escalation to the manufacturer when necessary. You always speak with someone who knows your SBC configuration.
What happens when your telephony stops being a worry.
No VoIP security gaps from outdated configurations
SIP-based attacks specifically target poorly configured or outdated Session Border Controllers. We keep firmware and security rules current and close known vulnerabilities before they can be exploited.
Voice quality that stays consistent
Sporadic voice quality problems that nobody can reproduce are often SBC configuration issues. Via OVOC we analyse call quality data systematically and fix the actual cause rather than the symptoms.
Relief for your IT team
SBC management requires specific telephony expertise that many IT teams do not have in sufficient depth. When we take it over, your team gains capacity for tasks that move things forward strategically.
Scalability without upfront investment
New SIP trunks, new locations, more voice channels. We scale your SBC infrastructure without you having to purchase hardware or configure anything yourself.
Full visibility of your VoIP infrastructure
Via OVOC you can see the status of all SBCs, active sessions, alert history and quality data at any time. On request we provide regular reports that are also suitable for management-level briefings.
GDPR-compliant operations to ISO 27001
All SBC configurations and operational processes meet the requirements of the GDPR. weSystems is certified to ISO 27001. Voice data stays in European data centers.
AudioCodes expertise. Applied every day in practice.
weSystems uses AudioCodes as its primary SBC platform and operates it for customers of different sizes and requirements, from mid-sized businesses with individual SBC instances to global voice platforms with multiple SBCs across different regions.
Managing through OVOC is not a theoretical concept for us but our daily tool. We know the capabilities and the limits of the platform, understand which alerts are relevant and which can be safely ignored, and have the experience to systematically diagnose and resolve voice quality problems using OVOC data.
When telephony is business-critical for a globally operating companies, SBC operations need to be in hands you can trust.
Related Services
Direct Routing for Teams
We configure and operate AudioCodes SBCs for Microsoft Teams Direct Routing, including dial plans, voice routing policies and user provisioning.
Global SIP Trunking
We connect your SBC infrastructure to the public telephone network via our own carrier platform, with phone numbers in over 55 countries and own SBCs in EMEA, USA and APAC.
Voice Migration
You are migrating to a new voice platform and need SBC expertise for the cutover? We accompany the entire migration process from SBC configuration through to final sign-off.
Frequently asked questions
What is a Session Border Controller (SBC)?
A Session Border Controller is a security and control component for VoIP infrastructures. It sits between your internal communications environment and the public telephone network or SIP trunk providers, controls SIP connections, protects against attacks, translates protocols and ensures voice quality and encryption.
Which SBC manufacturers does weSystems support?
We primarily use certified AudioCodes Session Border Controllers and operate these through the AudioCodes OVOC management portal. On request we also support other SBC platforms such as Ribbon or Oracle.
What is OVOC and what role does it play in SBC management?
OVOC (One Voice Operations Center) is the central management platform from AudioCodes. Via OVOC we monitor all SBCs in real time, manage firmware updates, analyse call quality and configure security parameters centrally for all managed SBC instances.
Which UC platforms is Cloud SBC Management suitable for?
We configure and operate SBCs for Microsoft Teams Direct Routing, Cisco CUCM, 3CX, Avaya, Unify and all common SIP trunk scenarios. Hybrid environments with multiple UC platforms are also possible.
How does a Cloud SBC protect against VoIP attacks?
Through SIP firewalling, rate limiting, DDoS protection, authentication verification and blacklisting of suspicious IP addresses. All connections are additionally encrypted via TLS and SRTP. We configure and maintain these security mechanisms continuously.
Is Cloud SBC Management GDPR-compliant?
Yes. All SBC configurations and operational processes meet the requirements of the GDPR. weSystems is certified to ISO 27001:2022. Voice data stays in European data centers.
What happens in the event of an SBC outage?
Our monitoring via OVOC detects outages in real time. Our support team responds around the clock, analyses the cause directly in the system and initiates countermeasures. For critical environments we configure redundant SBC scenarios with automatic failover.
Can weSystems take over an existing SBC?
Yes. We analyse the existing SBC configuration, document the current state and then take over management step by step. On request we also optimise security settings and routing logic in the process.
How quickly is a Cloud SBC ready to use?
Setup is carried out remotely by our engineers, including SIP configuration, functional testing and failover testing. Depending on complexity, go-live is possible within a few days.
Are there SLAs for the Cloud SBC Management service?
Yes. We offer defined Service Level Agreements with guaranteed availability, response times by priority and 24/7 support for critical incidents.