Direct Routing for Microsoft Teams
Seamlessly Integrate, Enhance, and Expand Your Calling Capabilities
Why Direct Routing?
Direct Routing is a feature that enables businesses to connect their current telephony system to Microsoft Teams.
Essentially, it allows Microsoft Teams users to make and receive external phone calls using their Teams interface, leveraging their existing telephony provider. This means you can retain your phone numbers, carriers, and call plans while enjoying the advanced collaboration features of Microsoft Teams.
This service revolutionizes how businesses handle calls, making it more efficient and cost-effective. But what exactly is Direct Routing, and why should your business consider it? Let’s dive in.
Key Service Benefits
Seamless Integration
Direct Routing integrates with various Session Border Controllers (SBCs), ensuring compatibility with your current telephony setup. Whether you use an on-premise system or a cloud-based solution, Direct Routing can be configured to work seamlessly.
Scalability
Direct Routing is highly scalable, making it suitable for businesses of all sizes. Whether you have a small team or a large enterprise, you can scale the service up or down according to your needs.
Cost Savings
By leveraging your existing telephony investments, Direct Routing helps reduce operational costs. Companies can avoid the high expenses associated with traditional telephony and international calling rates.
Enhanced Reliability
With multiple data centers and robust failover mechanisms, Direct Routing ensures high availability and reliability. This means your communication remains uninterrupted, even during peak times or unexpected outages.
Global Reach
Direct Routing supports global connectivity, allowing businesses to operate seamlessly across different regions. This is particularly beneficial for companies with a multinational presence or remote workforce.
Unified Communication
Streamline communication by using a single platform for both internal collaboration and external calls.
Benefits for Businesses
Enhanced Collaboration
Integrate calling with Teams’ collaborative features like chat, video conferencing, and file sharing, enhancing productivity
Simplified Management
Centralize your communication management within the Microsoft Teams admin center, simplifying administrative tasks
Future-Proofing
As Microsoft Teams evolves, Direct Routing ensures your telephony infrastructure remains compatible and up-to-date with the latest features and improvements
Improved User Experience
Users benefit from a unified interface for all communication needs, reducing the learning curve and improving efficiency
Why weSystems?
- Save on call costs by utilizing your existing telephony infrastructure
- We know the technical requirements and provide support with implementation
- Choose your preferred telecom provider and tailor the service to your specific needs
- Supports thousands of concurrent calls, making it ideal for high-volume call environments
- weSystems offers robust Service Level Agreements (SLAs) with 99.99% uptime guarantees and support
- Direct Routing is compatible with certified SBCs from major providers like AudioCodes, Ribbon, and Oracle, ensuring a secure and reliable connection
- Advanced security features including encryption, fraud detection, and compliance with industry standards like GDPR and HIPAA
Related Services
Operator Connect for Microsoft Teams
Operator Connect for Microsoft Teams streamlines the integration of PSTN access, allowing users to easily select carriers and enhance their Teams Phone experience with improved reliability and simplicity.
Global SIP Trunking
SIP Trunking service provides businesses with a reliable and scalable solution for their voice communication needs, delivering cost-effective connectivity and flexibility.
Voice Migration
Voice Migration is a comprehensive service aimed at smoothly transitioning businesses from legacy voice systems to modern, advanced communication solutions, ensuring enhanced efficiency and scalability.
Frequently Asked Questions
What is Direct Routing for Microsoft Teams?
Direct Routing connects your existing phone system to Microsoft Teams and enables public phone network (PSTN) calling without using a Microsoft Calling Plan.
What are the benefits of integrating a phone system into Microsoft Teams?
You save costs, keep your current phone numbers, continue using your existing infrastructure and gain maximum flexibility inside the familiar Teams interface.
How does Direct Routing work technically?
Certified Session Border Controllers connect your phone system to Teams. Voice data is transmitted securely via your VoIP infrastructure and managed centrally.
Is Direct Routing for Microsoft Teams GDPR compliant?
Yes, the entire solution runs in European data centers with encrypted data transmission and full logging according to GDPR and modern IT security standards.
What do I need to use Direct Routing with Microsoft Teams?
You need a Microsoft 365 license with the Phone System add-on and a compatible SIP or PBX infrastructure. We take care of the technical integration for you.
Can I keep my existing phone numbers?
Yes, existing numbers can be ported or directly integrated into Teams. Your customers will not notice any change.
Which devices work with the Microsoft Teams phone system?
Microsoft Teams supports softphones, headsets, IP phones and certified Teams hardware across desktop, mobile and conference devices.
What is the call quality like with Direct Routing?
Thanks to Quality of Service, HD Voice and direct carrier connectivity, you can expect enterprise-level voice quality regardless of your users' locations.
How quickly can Direct Routing be set up?
In most cases, we complete the setup within a few days, including SBC configuration, test calls and user onboarding.
Is Direct Routing in Microsoft Teams suitable for small businesses?
Yes, the solution scales easily and is cost-effective even for small teams. Microsoft Teams becomes a fully featured business phone system from day one.