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Boost Customer Satisfaction with Contact Center

Maximize Customer Happiness and Optimize Support Processes with Our Contact Center Solutions

Why Contact Center?

Satisfied customers and employees are invaluable. Our Contact Center solutions ensure optimal use of time by seamlessly integrating multiple contact channels, focusing on customer needs to enhance your company’s competitiveness.

The Contact Center is an advanced evolution of the traditional Call Center and a key component of CRM strategy, ensuring efficient, direct connections without delays.

The Contact Center Suites of samwin and voca improve customer satisfaction and streamline internal processes for quick case handling. Our partnerships offer you cutting-edge solutions that combine telephony and innovation for exceptional customer care.

Perfect for businesses of all sizes looking to improve their customer service capabilities.

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Key Service Benefits

Omni-channel Integration

Seamlessly connects phone, email, chat, and social media, enabling centralized management for consistent customer interactions.

Advanced Analytics & Reporting

Real-time monitoring of KPIs ensures service quality tracking, while customizable reports provide actionable insights into customer interactions and agent performance.

CRM, ERP & Teams Integration

Open interfaces and numerous system integration possibilities, such as CRM, ERP, ticketing systems, presence, and calendars, are key features that make samwin an efficient Contact Center solution. Special scripts enable innovative interactions with systems, facilitating deep integration into the corporate environment.

Call Recording and Monitoring

High-quality call recording aids in training, compliance, and quality assurance. Live monitoring offers immediate support and feedback to agents.

Interactive Voice Response (IVR)

Automated call routing directs calls to the right agents, while self-service options reduce wait times by handling common queries.

Hybrid Work

Our contact center solutions enable employees to work from anywhere while ensuring smooth connectivity and compliance.

Why weSystems?

Related Services

Global SIP Trunking

SIP Trunking service provides businesses with a reliable and scalable solution for their voice communication needs, delivering cost-effective connectivity and flexibility.

 

Voice Migration

Voice Migration is a comprehensive service aimed at smoothly transitioning businesses from legacy voice systems to modern, advanced communication solutions, ensuring enhanced efficiency and scalability.

 

Technical Consulting

Technical consulting encompasses advising clients on Planning & Architecture, Application Consulting, Workshops, and UC Consulting to optimize their technological infrastructure and operations.

 

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